Bank of the West Jobs

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Bank of the West Mortgage Loan Operations Supervisor in Albany, New York

Mortgage Loan Operations Supervisor


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for supervising the loan processing staff to ensure that the unit meets or exceeds the department standards for customer service, productivity, quality and compliance, and that Service Level Agreement (SLA) turnaround times are met. Responsible for minimizing the Bank's exposure to loss by monitoring quality, accuracy and performance for compliance with policies, procedures and regulatory requirements as it pertains to real estate loans and lines of credit.

Essential Job Functions

  • Supervises Equity Processors to ensure bank policy, departmental procedures, and compliance regulations are satisfied for each transaction after stipulated credit approval. These duties include title, flood and appraisal functions.

  • Oversees equity processing to ensure that application files are accurately and completely processed within SLA turnaround times. This includes receipt and review of all vendor work, and satisfaction of all applicable stipulations.

  • Oversees all communications with branches regarding application file documentation and offers/provides assistance in resolving issues relating to vesting, subordination requests, satisfaction/reconveyance requests, property valuations. Monitors outgoing and incoming calls from branches to provide policy information. Provide guidance to processors and branch personnel regarding proper documentation for all loan products.

  • Administers scheduling and work distribution, ensuring adequate coverage in case of absences or staffing fluctuations. Ensures quality control standards are met and issues are handled in a timely manner while providing a high level of customer service to internal and external customers.

  • Communicates effectively and consistently with staff regarding bank-wide information, procedural and policy changes and current division performance updates.

  • Acts as liaison to various vendors used within the department.

  • Communicates with Manager regarding workflow status, any issues that arise in regard to policies and procedures and staffing/personnel changes.

  • Compiles, reviews, maintains and distributes reports to appropriate managers.

Other Job Duties

  • Performs other duties as assigned.


Required Experience

  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.

  • Typically requires broad job knowledge of technical or operational practices within assigned discipline.

  • Requires 5-7 years minimum prior relevant experience.


  • Associate's Degree Business or Finance or equivalent combination of education and experience

  • High School Diploma or GED Required


  • Complete knowledge of consumer loan and line documentation.

  • Complete knowledge of consumer loan compliance regulations.

  • Complete knowledge of MS Windows and MS Office software, including Word and Excel.

  • Ability to be a team player.

  • Ability to work in a fast-paced environment.

  • Attention to details.

  • Customer service skills.

  • Personal computer skills.

  • Planning and organizational skills.

  • Written and verbal communication and interpersonal skills.

  • Management skills.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

Colorado - Virtual Work From Home

Salary range: $65,000 - $90,000

Salary offered dependent on location, experience, skills, and education.

This role is eligible to participate in an incentive plan.

Benefits: Visit for benefits information.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.


Job: Consumer

Location: United States-Arizona-General AZ

Other Locations: United States-Illinois-General IL, United States-Wisconsin-General WI, United States-Minnesota-General MN, United States-Missouri-General MO, United States-North Dakota-General ND, United States-Iowa-General IA, United States-Kansas-General KS, United States-Nevada-General NV, United States-Wyoming-General WY, United States-Washington-General WA, United States-Oklahoma-General OK, United States-New York-General NY, United States-Idaho-General ID, United States-Utah-General UT, United States-Colorado-General CO, United States-Georgia-General GA, United States-Ohio-General OH, United States-New Mexico-General NM, United States-South Dakota-General SD, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-North Carolina-General NC, United States-Nebraska-General NE

Requisition ID: 054999