Bank of the West Jobs

Job Information

Bank of the West First Mortgage Operations Supervisor in Austin, Texas

First Mortgage Operations Supervisor


At Bank of the West, our people are

having a positive impact on the world. We’re investing where we feel we can

make the most impact, like advancing diversity and women entrepreneurship

programs, financing for more small businesses, and promoting programs for

sustainable energy. From our locations across the U.S., Bank of the West is

taking action to help protect the planet, improve people’s lives, and

strengthen communities. We are part of BNP Paribas, a global leader supporting

the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank

for a changing world, we are continually seeking to improve the ways we help

our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for overseeing mortgage loan activities such as processing and

closing. Ensures balance between growth objectives and credit quality

objectives of the Bank. Detects problems and develops solutions in a proactive

manner. Monitors customer service standards by assisting with operational

problem resolution. Manages employees by setting and assessing performance

goals and establishing work schedules/priorities. Responsible for ensuring that

the Bank complies with required laws and regulations.

Essential Job Functions

  • Ensures that the unit's operating procedures are incompliance with the approved policies/procedures of the Bank and withapplicable regulations.

  • Supervises desktop underwriting analysts processing andclosing teams to achieve department and corporate goals and meet customerneeds.

  • Assists in the development/implementation of customerservice standards. Provides written reports on service standards(including turnaround time).

  • Recommends new policies and procedures to improveoverall efficiencies.

  • Ensures that all data is input into the systemaccurately and timely including that all applications have met regulatoryrequirements.

  • Responsible for overseeing the training of new DesktopUnderwriting Analyst, Processors and Closers to ensure accurate andconsistent work flows are communicated.

  • Communicates regularly with Mortgage Banker (MB)regarding complex loan transactions. Resolve non-routine inquiries toensure customer satisfaction.

  • Communicates regularly with Area Sales Managers (ASM)regarding changes in the industry and operations center to ensure smoothflow between MB's and employees in operations center. Maintainsquality/quantity standards. Keeps informed of trends and developments inlocal real estate markets as well as changing rules/regulations pertainingto both private, insured mortgages, FNMA/FHLMC, FHA, VA and RD. Keepsinformed of rules and regulations as they pertain to RESPA, HMDA, FairLending Practices and all compliance regulations. Supervises employeesthrough selection, training, performance appraisal and work allocation.Provides direct back up for subordinates in desktop underwriting,processing and closing. Reviews loan packages for completeness andaccuracy. May assist in the pre-qualification of loans. Creates andmaintains follow-up procedures.

Other Job Duties

  • Performs other duties as assigned.


Required Experience

  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.

  • Typically requires broad job knowledge of technical or operational practices within assigned discipline.

  • Requires 5-7 years minimum prior relevant experience.


  • Bachelor's Degree Business Administration, Finance or Accounting

  • High School Diploma or GED Required


  • Excellent oral and written communication skills required.

  • Demonstrated management.

  • Effective negotiation.

  • PC proficiencies.

  • Developed presentation.

  • Team building.

  • Proven written and verbal communication.

  • Planning and organizing.

  • Bank product and service knowledge.

  • Analytical and research.

  • Compile statistics, prepare forecasts and recommendations.

  • Decision making.

  • Quality of Service.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Mortgage

Location: United States-Arizona-General AZ

Other Locations: United States-Wisconsin-General WI, United States-Minnesota-General MN, United States-Missouri-General MO, United States-North Dakota-General ND, United States-Iowa-General IA, United States-Kansas-General KS, United States-Washington-General WA, United States-Oklahoma-General OK, United States-New York-General NY, United States-Idaho-General ID, United States-Ohio-General OH, United States-New Mexico-General NM, United States-South Dakota-General SD, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

Requisition ID: 053243