Bank of the West Jobs

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Bank of the West Home Equity Loan Processing Team Lead in Austin, Texas

Home Equity Loan Processing Team Lead


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for performing a variety of difficult/complex operational duties related to the processing and documentation of residential real estate loan products, including wealth loans, etc. Responsibilities may include coaching and training of team members, pipeline management, loan documentation & processing, loan closing, loan documentation review, and other activities. Perform duties while providing a high level of customer service to internal and external customers and ensuring Service Level Agreement (SLA) turnaround times are met, while satisfying all internal and external regulatory requirements. Must have dual skill ability for first mortgage and home equity products. May also coordinate or review projects. Provide team leadership duties as assigned or required with ability to mentor and coach others to meet Standards of Performance.

Essential Job Functions

  • Work with team supervisor/leader on file flow, and proactively assures timely completion of the team pipeline as needed. Offers alternatives and solutions to meet timeframes and guidelines.

  • Mentor and coach others as needed. Ensures floor accountability levels are upheld by modeling desired cultural traits at BOTW.

  • Coordinates, compiles, processes, and reviews residential real estate loan products, including FHA and VA.

  • Uses established knowledge and experience to mitigate risk without sacrificing quality. Considers all potential risk before taking action and escalates to management as appropriate.

  • May be responsible for loan files from any or all points from application through processing and closing.

  • Ensures loan documents are complete and accurate and are in keeping with the terms and conditions approved by the appropriate authority.

  • Contacts relevant parties to collect necessary documentation and may act as a liaison between Bank personnel, third parties, and customers.

  • Reviews loan packages for any changes/exceptions; requests additional documentation and/or supporting documents if needed.

Other Job Duties

  • Resolves highest level escalated issues from internal and external customers.

  • May also coordinate or review projects.


Required Experience

  • Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education.

  • Typically requires minimum of 7 years of mortgage processing experience.

  • May require vocational or technical education in addition to prior work experience.


  • High School Diploma or GED Required


  • Thorough verbal and written communication skills

  • Typing of 40-45 WPM with knowledge of 10-key calculator, photocopier and fax machine.

  • Maintains filing system.

  • Math and analysis.

  • PC proficiencies with Windows based software in Word, Outlook and Excel.

As a remote position with Bank of the West, it is required that your work setup meet the minimum internet requirements of being a hard-wired connection from your Internet Service Provider (ISP) into you home. The wire from the ISP could be copper or fiber optic and must also have at least 50 Mbps download speed and 10Mbps upload speed. However, the service cannot be satellite internet or cellular internet service that you plan to use in your work-from-home.

Working Location Statement

This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 26 state working footprint which includes AZ, CA, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Mortgage

Location: United States-Arizona-General AZ

Other Locations: United States-Illinois-General IL, United States-Wisconsin-General WI, United States-Minnesota-General MN, United States-Missouri-General MO, United States-North Dakota-General ND, United States-Iowa-General IA, United States-Kansas-General KS, United States-Nevada-General NV, United States-Wyoming-General WY, United States-Washington-General WA, United States-Oklahoma-General OK, United States-New York-General NY, United States-Michigan-General MI, United States-Idaho-General ID, United States-Utah-General UT, United States-Georgia-General GA, United States-Ohio-General OH, United States-New Mexico-General NM, United States-South Dakota-General SD, United States-Texas-General TX, United States-California-General CA, United States-North Carolina-General NC, United States-Florida-General FL, United States-Nebraska-General NE

Requisition ID: 058897