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Bank of the West Quality Control Specialist – Mortgage Servicing Default in Carson City, Nevada

Quality Control Specialist – Mortgage Servicing Default


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Through general management oversight, responsible for ensuring that all aspects of funding and servicing meet quality control standards in accordance with investor, insurer, regulatory and Bank requirements and guidelines. Possesses thorough knowledge of function within the division at the appropriate level. May participate in department/business unit projects. Assists department members as necessary.

Essential Job Functions

  • Performs Quality Control Audit for assigned function using prescribed templates

  • Ensures results of reviews and investigations are accurately input. Reviews work of staff members when necessary.

  • Works with off-site vendor performing some of the Quality Control Audit. Works directly with vendor to resolve any issues. Able to determine if findings are valid using predetermined templates.

  • Analyzes finding from applicable vendors for post funding Quality Control Audits.

  • Participates in assessing Quality Control implications for new product, services and systems development.

Other Job Duties

  • Assists Management on special projects and mentors/trains new staff members.

  • Assists in preparation for regulatory examinations, investor and insurer audits and internal audits.

  • Knowledgeable of applicable federal, state, investor and Bank of the West regulations and guidelines. Has an understanding of the impact of regulation and guidelines on the mortgage portfolio and the bank.

  • Assists in other related duties as necessary.


Required Education or Equivalent Experience

  • Bachelor’s Degree required or equivalent work experience

Required Experience

  • Requires advanced knowledge within Quality Control Servicing and/or Default, typically gained through extensive work experience and/or education.

  • ​​​​​​​May require vocational or technical education in addition to prior work experience.

  • Request minimum of 7 years mortgage servicing experience

Required Skills

  • Knowledge of banking operational risk management and industry practices.

  • Knowledge of Mortgage Servicing and Default regulations, guidelines and processes.

  • Experience in developing, writing, and communicating policies and procedures helpful.

  • Prior audit or regulatory compliance experience helpful.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Mortgage

Location: United States-Arizona-General AZ

Other Locations: United States-Illinois-General IL, United States-Wisconsin-General WI, United States-Missouri-General MO, United States-North Dakota-General ND, United States-Iowa-General IA, United States-Kansas-General KS, United States-Nevada-General NV, United States-Wyoming-General WY, United States-New York-General NY, United States-Michigan-General MI, United States-Ohio-General OH, United States-South Dakota-General SD, United States-Florida-General FL, United States-Nebraska-General NE, United States-Minnesota-General MN, United States-Washington-General WA, United States-Oklahoma-General OK, United States-Idaho-General ID, United States-Utah-General UT, United States-Georgia-General GA, United States-New Mexico-General NM, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-North Carolina-General NC

Requisition ID: 059347