Bank of the West Quality Assurance Assoc II- Commercial Loan Servicing (CLS). in City of Industry, California
Quality Assurance Assoc II- Commercial Loan Servicing (CLS).
At Bank of the
West, our people are having a positive impact on the world. We’re investing
where we feel we can make the most impact, like advancing diversity and women
entrepreneurship programs, financing for more small businesses, and promoting
programs for sustainable energy. From our locations across the U.S., Bank of
the West is taking action to help protect the planet, improve people’s lives,
and strengthen communities. We are part of BNP Paribas, a global leader
supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but
as the bank for a changing world, we are continually seeking to improve the
ways we help our customers, while contributing to more sustainable and
Job Description Summary
conducting quality assurance reviews and/or monitoring, ensuring company
standards are maintained and integrity is preserved. Verifies the accuracy of
the data in order to provide confidence in the results. Consults with
management to resolve identified issues/problems.
Essential Job Functions
Conductsand monitors testing and inspection of processes or procedures to ensurequality and conformity
Preparesreports to communicate outcomes of quality activities
Monitorscorrective and preventive actions
Documentsquality assurance activities, such as internal audits
Gathersand organizes statistical quality data
Other Job Duties
- Performsother duties as assigned.
Requirespractical knowledge of job area typically obtained through advanced educationcombined with experience.
Requires3 years minimum prior relevant experience.
HighSchool Diploma or GED Required
Thoroughknowledge of QA principles and/or Commercial Loan Servicing (CLS).
Thoroughknowledge of BOTW regulations as they apply to electronic payments
Thoroughknowledge and ability to analyze financial documents and transactions
Thoroughknowledge of industry relevant software used for analysis
Knowledgeof procedure and record documentation creation
Analyticaland research skills
Excellentwritten and verbal communication
Abilityto perform independently with a minimum of supervision
Goodto presentation skills
ExcellentPC skills, including knowledge of MS Word, Excel, Access, and related software
E2E Operations – Electronic PaymentServices
Reviewsdaily work performed by Internal Business Partners and reports any variancesrelated to quality or key performance indicators
Maintainsappropriate level of liaison with business partners
Creates,maintains, completes, and reports on new QA reviews
Proactivelyidentifies quality assurance issues and prepares appropriate reporting tomanagement
AnalyzesQA results to highlight trends
Equal Employment Opportunity Policy
Bank of the
West is an Equal Opportunity employer and proud to provide equal employment
opportunity to all job seekers without regard to any status protected by
applicable law. Bank of the West is also an Affirmative Action employer -
Minority / Female / Disabled / Veteran.
Bank of the
West will consider for employment qualified applicants with criminal histories
pursuant to the San Francisco Fair Chance Ordinance subject to the requirements
of all state and federal laws and regulations.
Location: United States-Nebraska-Omaha
Other Locations: United States-California-City of Industry
Requisition ID: 052511