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Bank of the West KYC Operations High Risk Customer Review and QC Manager in Littleton, Colorado

KYC Operations High Risk Customer Review and QC Manager


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for overseeing the efficient

execution of centralized compliance functions and practices at the group or corporate level. Identifies and remains abreast

of laws, regulations and regulatory guidance

related to a specific regulation

(i.e., AML, OFAC, Fair Lending, or other Banking

regulation). Ensures centralized operational practices are accurately documented in procedures to transparently demonstrate satisfaction of compliance rules. This includes monitoring the compliance

and operational control process,

all while ensuring

that the business

activities are performed

in accordance with applicable laws, regulations and best practices.

Essential Job Functions

  • Managesateamofstaffresponsibleforregulatoryand/orprogramactivitiesrelatedtoBankregulations.

  • Actsas the Client Acceptance Committee Coordinator for RBG KYC Operations.Prepares high risk files for escalation to CAC and coordinates approvals fromcompliance and the Line of Business.

  • Conductscustomer due diligence and high risk reviews according to the bank’s BSA/AMLpolicy and procedures.

  • Managesinternal quality control for high risk clients.

  • Ensuresthat decisions to retain or exit a customer relationship alignwithsupportingdocumentation. Submittedforeachhighriskcustomertype,andwithappropriate researchconductedduringthehigh risk review process.

  • Providessubjectmatterguidancetoimplementchangestopolices,processes,proceduresorcontrols.

  • Overseesprojectsorongoingcontrolprocessorcontinuousmonitoringprocessrelatingtocontrolsthatensurecompliancewithoneormoreregulatoryrequirement.

  • Contributetoward creating efficient solutions to challenges that impact the overall team,while maintaining a focus on productivity.

  • Performsotherduties and responsibilities, asassigned


Required Experience

  • Requirespracticalknowledgeinleadingandmanagingtheexecutionofprocesses,projectsandtactics for an operational group.

  • Typicallyhasadvancedknowledgeandskillswithinaspecifictechnicalorprofessionaldisciplinewithunderstandingoftheimpactofworkonotherareasoftheorganization.

  • Experiencewith customer outreach, telephone etiquette, and ability to establish rapportby phone.

  • Establishand maintain effective working relationships with Bank field RelationshipManagers and/or Retail Branch contacts.

  • CorporateCompliance-BSA/AML-Managesstaffofemployeesresponsiblefor the verification of required Know Your Customer (KYC)documentation, ,customeridentification/validationcaseinvestigations,Office of ForeignAssets Controls (OFAC) validationreporting,customerriskassessment,duediligenceandenhancedduediligenceand customer (CIP) operationsfunctions.

  • ResponsibleformanagingtheefficientexecutionofcentralizedcompliancefunctionsrelatingspecificallytoAnti-MoneyLaundering(AML)andOfficeofForeignAssetsControlSanctions(OFAC)operations.

  • Therolealsocoordinateswithbusinessunitfunctionswithregardtoensuringthe completeness and the validation ofcustomer records in compliance with Bank requirements.


  • Bachelor'sDegree or Equivalent work experience.

Required Skills andCompetencies:

  • Demonstrated People Management and Leadership skills.

  • Negotiationskills.

  • PlanningandOrganizing.

  • Leadingthecoordinationwithdifferentbankcomplianceandinternalcontrolstreams

  • Policiesandprocedures.

  • Lineofbusinessentityandunitlevelcomplianceandoperationscontrolassessments.

  • Knowledgeof Customer Identification Program (CIP) compliance requirements and research.

  • Thoroughknowledge of Bank deposit account procedures as they apply to account openingand requirements.

  • Overseethepreparationanddistributionofregular/specialmanagementreportsonregulatoryandoperationalriskcomplianceandthedepartment’sactivities.

  • Review/approvedatacompiledforanalysisordashboards.

  • Ensurestaffmaintainscurrentknowledgeofoperationalriskmanagementandregulatorycompliancerequirementsforfinancialinstitutions.

  • Possessesastrongknowledgeofindustrybestpractices.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer

and proud to provide equal employment opportunity to all job seekers without

regard to any status protected

by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal

histories pursuant to the San Francisco Fair Chance

Ordinance subject to the requirements of all state and federal

laws and regulations.

Job: Risk Management

Location: United States-Colorado-Littleton

Other Locations: United States-Nebraska-Omaha

Requisition ID: 049038