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Bank of the West KYC Operations- Quality Assurance Analyst in Littleton, Colorado

KYC Operations- Quality Assurance Analyst


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth

Job Description Summary

Responsible for performing and documenting all applicable customer verification processes related to the assigned business function and the communication and resolution of findings and other issues. Anticipates and implements changes to the testing plans as a result of changes in the Bank's business environment including regulatory changes. Analyzes the customer due diligence process and methodology to identify patterns and trends, and communicates with management to ensure that risks are adequately identified and addressed.

Essential Job Functions

  • Conducts customer due diligence and high risk reviews according to the bank’s BSA/AML policy and procedures.

  • Ensures that decisions to retain or exit a customer relationship alignwithsupportingdocumentationsubmittedforeachhigh riskcustomertype,andwith appropriate researchconductedduringthehigh risk review process.

  • Implements,performsanddocumentsassignedcustomer verificationreviews;performsandconducts compliance screening for PEP, sanctions and adverse news basedondetailedproceduresandprocesses.Identifiesissues,escalatestomanagementforresolutionand formallydocumentsfindings.

  • Communicates customer reviewresultstomanagementandbusinesspartners.Preparesandpresentswrittenreportof high risk reviews including resultsandrecommendation for customer onboarding, closure or retention decisions.

  • Identifiesareasofriskandmakerecommendationsonoperationalimprovements,processesforcompliance,qualityassuranceandanyadditionaltrainingessentialtomitigaterisk.SeekswaystoassisttheBankinstrengthening customer due diligence,remaincompliantandimproveefficiency.

  • Researchesandanalyzestestingresultsorissues,training,readsliteratureinordertobecomemoreknowledgeable aboutcurrentbanking,regulatoryandauditissues,andperformsothertasksasnecessarytocarryoutdaily responsibilities;maintainsexpertiseinareasoftesting.

  • Performsresearch,participatesintraining,andreadsliteratureinordertobecomemoreknowledgeableaboutcurrentbusinessandissuesrelatedtoassignedarea(s).

  • Receivesandanalyzesmonitoringandtestingresultsfromtestingperformedonrelatedcontrolsfrombusinessunitcomplianceofficers.

  • Establish and maintain effective working relationships with Bank field Relationship Managers and/or Retail Branch contacts

  • Experience with customer outreach, telephone etiquette, and ability to establish rapport with customers by phone



  • HighSchoolDiplomaorGEDRequired

  • Bachelor'sDegree


  • ThoroughknowledgeofCustomer Identification Procedure (CIP)requirements

  • Thoroughknowledgeofcustomerverificationprocessing

  • ThoroughknowledgeofBOWcommercialdeposit account proceduresastheyapplytoaccount opening processesand requirements

  • Thoroughknowledgeofindustryrelevantsoftwareusedforanalysis

  • Analyticalandresearchskills

  • Excellentwrittenandverbalcommunication

  • Abilitytoperformindependentlywithaminimumofsupervision

  • Goodorganizationalskills

  • Goodtopresentationskills

  • ExcellentPCskills,includingknowledgeofMSWord,Excel,Access,andrelatedsoftware

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer

and proud to provide equal employment opportunity to all job seekers without

regard to any status protected

by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal

histories pursuant to the San Francisco Fair Chance

Ordinance subject to the requirements of all state and federal

laws and regulations.

Job: Operations

Location: United States-Colorado-Littleton

Requisition ID: 045052