Bank of the West CyberArk Support Engineer in Omaha, Nebraska
CyberArk Support Engineer
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
We are hiring an Application Support Engineer to provide software and technical support on the CyberArk platform. You will perform analysis to ensure that software meets specific standards and end-user requirements. You will review system requirements and business processes and implement software solutions.
Responsible for download and interface maintenance; and may lead development of system components using product specific tools to create reports and other objects.
Performs complex system administration.
Monitors and validates tasks are executed based on business requirements and are in compliance with bank policy.
Receives business requests and performs preliminary analysis to determine if desktop, application or network connection issues need escalation of the Bank of the West Service Desk.
Partners with IT, vendors and business system analysts in performing root cause analysis and recommendation of viable solutions. Serves as escalation point for department employees.
Reviews and analyzes trends, proposes and implements changes to reduce problem incidents. Ensures accuracy of all incidents reported for management reporting.
Notifies and keeps Business Units and Department management abreast of system issues affecting the business.
Proactively looks to review, evaluated, and automate existing processes.
Ensures system administration documentation is up to date for all systems.
Experience in Privileged Access Management (PAM)
Support experience with CyberArk EPV (Enterprise Password Vault), Password Vault Web Access, Central Password Manager and Privileged Session Management.
Experience in troubleshooting/support of CyberArk Vault, Password Vault Web Access (PVWA), Central Password Manager (CPM) and Privileged Session Manager (PSM)
Good understanding of AIM in push/pull models leveraging Usages and also through REST API's to fetch the passwords into the configuration and applications.
PowerShell scripting - knowledge of safe creation using Powershell, performing bulk uploads.
Ability to troubleshoot complex issues and understand tuning and available configuration settings
Strong knowledge on incident/problem management processes
Experience with Agile / Scrum IT methodology is a plus
General banking knowledge is a plus
Strong problem solving and critical thinking skills.
Excellent verbal and written communication skills.
3 years of relevant experience
- Bachelor’s degree
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-Nebraska-Omaha
Requisition ID: 056745