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Bank of the West Infrastructure Engineer - Microsoft Desktop and Infrastructure Support in Omaha, Nebraska

Infrastructure Engineer - Microsoft Desktop and Infrastructure Support


Infrastructure Engineer - Desktop

What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

The Infrastructure Engineer is a point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal performance.

  1. Have responsibility for the evaluation of assigned service requests and support tickets.

  2. Professionally deliver one-on-one desk-side and remote support to resolve hardware and software issues.

  3. Manage and document all support request statuses/communications through the Service Request and ticketing systems.

  4. Perform setup of equipment for employee use, performing OS installation and application configuration, following documented procedures and adhering to service level agreements.

  5. Perform hardware inventory management tasks.

  6. Install various hardware components and software on desktop computers.

  7. Perform troubleshooting and repairs for hardware, software, and printing issues.

  8. Perform deployment and troubleshooting of mobile devices (smartphones, tablets).

  9. Act as team contributor and/or lead project efforts.

  10. Interface with engineering, network, development, and operations team members.

  11. Knowledge of Powershell, Vbscript or other scripting technologies preferred.

  12. Experience in Application Testing, Application packaging and Application Virtualization for Windows 7 preferred.

  13. Working knowledge of Windows Registry, Active Directory and Group Policy.

Required Education or Equivalent Experience

  • Associates degree in an IT related discipline or equivalent work experience

  • MCSE certification preferred

  • ACMT certification preferred

Required Experience

  • Three to five years of directly related experience.

Field of Experience:

  • Solid and current client computing/desktop services experience in mid-to-large enterprise Windows and Mac OSX environments

  • Strong written and oral communication skills

  • Ability to drive issues to resolution through escalation with vendors and internal teams

  • Working knowledge of commonly used concepts, practices, and procedures within the field of IT

  • Proficiency installing and troubleshooting desktop hardware and associated drivers

  • Proficiency installing and troubleshooting various software suites

  • Must be able to follow and create accurate documentation

  • Demonstrated work experience in project and task management proficiency with the ability to prioritize and execute accordingly

  • Must be flexible, adaptive, self-motivated, and proactive with a positive attitude

Administrative/Technical Skills:

  • Diagnostic and analytical

  • Event correlation

  • Maintain detailed documentation

  • Knowledge and experience with Windows and Mac OSX enterprise environments

  • A good understanding of TCP/IP networking

  • Planning and organizing

  • Ability to work on multiple tasks and projects simultaneously

  • Strong written and verbal communication


Other Job Duties

  • Diagnoses and provides solutions to problems clients are experiencing. Mid-tier resource for problem support.

  • Coordinates the tasks associated with repairs or installations.

  • Reviews and contributes to system and network performance results, the development of system standards, strategies, and workflows.

  • Ensures the compliance with documented strategies.

  • Performs other duties as assigned.


Required Experience

  • Requires advanced knowledge of job area typically obtained through advanced education combined with experience.

  • May have practical knowledge of project management.

  • Requires 3-5 years minimum prior relevant experience.



  • Associates degree in an IT related discipline or equivalent work experience

  • MCSE certification preferred

  • ACMT certification preferred

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Technology

Location: United States-Nebraska-Omaha

Requisition ID: 058894