Bank of the West IT Manager - Branch Technology in Omaha, Nebraska
IT Manager - Branch Technology
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for leading the Branch Technology team, in order to develop, build, implement, support and maintain branch initiatives.
Responsible for ensuring that the IT systems are functioning properly for Branch Employees according to best practices and standards.
Directly responsible for defining implementation and support plans for branch systems: TCR, ATM, peripherals, iPads and Pin Pads
Indirectly responsible for implementation and systemic issues impacting systems and functions that run in the branches including: TouchPoint, Performance issues, Network expansion, Information Security, workstation, printing, videoes, training rooms and others.
Create an environment of teamwork, collaboration, ownership and accountability managing multiple Retail/Branch projects.
Review project plans and partner with program management, development teams and other stakeholders as required in order to develop/establish and continually improve our branch delivery solutions.
Recommend improvement practices, tools and processes to management based on current and emerging technologies that lead to improved performance, reduced costs and/or efficiencies.
Builds quality into the entire SDLC process, including consulting and coordinating throughout project lifecycle. Responsible for leading and managing the Branch Technology team Branch applications within the IT Service Delivery teams.
Responsible for providing strategic and daily direction of the Branch Technology Solutions across multiple projects across multiple teams, when necessary.
Ensure automation is embraced and processes are refined to maximize the effectiveness of the entire Bank of the West team.
Attract, hire, lead and mentor team members with great attitudes and a spirit of collaboration and diplomacy.
Essential Job Functions
Works with development, analysts, engineers and architects to find the most optimal technical solution. Ensures the creation of project plans to support that solution.
Independently works with business partners to ensure that all business requirements and test scenarios are captured within plans.
Provides consultation to implementation plan creation and conceptual approaches or architectures. Drives Branch Technology projects within the team across all of IT.
Leads the resolution of systemic issues discovered in production across multiple teams to ensure optimal performance. Works with BEST and ECC to ensure optimal problem mitigation and resolution.
Develops Strategy and Quality Procedures for the team while keeping current with trends, practices and new technology in the branches.
Develops quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise.
Works with business and IT partners to remediate identified gaps in service/performance.
Establishes processes to continuously measure and monitor performance. Ensures processes are in place to proactively detect, correct, prevent and mitigate impact of future occurrences.
Governs issue tracking processes / tools to ensure business goals are met. Acts as a single Point of Escalation for IT issues impacted branch delivery. Performs other duties as assigned.
Experience in Financial Services - 10 years.
Prior Exerience working with Branch Banking platforms and technology of 5 years - Required.
Prior Managment experience of 5 years - Required.
Great Communication skills.
Deep Technical skills. Ability to collaborate with diplomacy to drive to a better solution - Critical.
- Bachelor's Degree
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-Nebraska-Omaha
Requisition ID: 040439