Bank of the West Program Officer – Home Equity/Mortgage Sales Trainer Tempe, AZ or Omaha, NE in Omaha, Nebraska
Program Officer – Home Equity/Mortgage Sales Trainer Tempe, AZ or Omaha, NE
At Bank of the West, our people
are having a positive impact on the world. We’re investing where we feel we can
make the most impact, like advancing diversity and women entrepreneurship
programs, financing for more small businesses, and promoting programs for
sustainable energy. From our locations across the U.S., Bank of the West is
taking action to help protect the planet, improve people’s lives, and
strengthen communities. We are part of BNP Paribas, a global leader supporting
the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank
for a changing world, we are continually seeking to improve the ways we help
our customers, while contributing to more sustainable and equitable growth.
The Program Officer is responsible
for evaluating and providing moderate to complex planning, development and
implementation of training programs to meet client needs under general
direction. Responsible for user acceptance testing and implementation support
for our Mortgage Division. This role will work on moderately complex technical training
related to sales, customer service, compliance, systems, process, workflow, and
products. Additionally, developing and maintaining close relationships with Business
Partners to identify new training opportunities for the organization.
Participates in needs analysis studies to determine training needsfor employee groups, special projects and bank wide initiatives.
Conferswith manager and business partners to gain knowledge of specific worksituations to better understand the training requirements due to changes inpolicies, procedures, regulations, and technologies.
Engages with Subject Matter Experts, Training Manager and/orTraining Consultant to develop training content outlines, content scenarios,examples and evaluation testing.
Develops training project plans and/or oversees the inclusion ofthe training task lines into an existing project plan working closely withraining Consultant and/or Project Manager.
Effectively communicates timelines and training requirements tobusiness partners and management team. Meets with primary businesspartners to ensure the status of deliverable time frames as well as identifyand communicate any development obstacles.
Creates course content, lesson plans, audio/visual aids, testcriteria, user guides, handouts, learning aids, resource materials, andevaluation processes. Creates online and classroom training usinginstructional design methodology and incorporating adult learning behaviors.
Facilitates a variety of training topics with ability to engagethe learning objective is achieved. Possesses excellent presentation skills;able to present articulately and confidently under all circumstances.
Maintains a variety physical and electronic files and/or records(e.g. training procedure manuals, guides, course materials, handouts/visuals,training records required reports, etc.) for the purpose of providingup-to-date reference and complying with regulatory requirements and establishedguidelines.
Maintains contacts in organizational development and trainingassociations to keep abreast of new training and development techniques andtechnologies.
Identifies changes in procedures, policies and systems that impactexisting training materials or resource information and updates materialsaccordingly.
Participates in bank wide projects to represent the interests andperspective of training programs.
High School/GED required; Bachelor’s Degree preferred
Requires a minimum of 5 years' experience of training experience in creating training material and facilitating new hire training classes
Requires work experience within the Mortgage Sales industry
Three years of home equity/mortgage sales training experience
Knowledge of Mortgage Cadence (ELC) is a plus
Administrative/Technical Skills/ Other Information
Advance knowledge of the mortgage sales, processing, closing and underwriting processes
Advance knowledge of the principles of learning, training methods and techniques of adult education
Advance knowledge of group dynamics and human behavior
Knowledge of basic mortgage banking terminology and concepts
Knowledge of federal regulations, policy versus regulations, mortgage banking products, mortgage bank policies and operating practices relevant to core skill areas
Technical writing ability
System testing experience
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal
employment opportunity to all job seekers without regard to any status
protected by applicable law. Bank of the West is also an Affirmative Action
employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with
criminal histories pursuant to the San Francisco Fair Chance Ordinance subject
to the requirements of all state and federal laws and regulations.
Job: Project Management
Location: United States-Nebraska-Omaha
Other Locations: United States-Arizona-Tempe
Requisition ID: 052342