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Bank of the West Quality Assurance Analyst in Omaha, Nebraska

Quality Assurance Analyst


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for performing and documenting all applicable monitoring processes related to the assigned business function(s), and the reporting, communication and resolution of findings and other issues. Anticipates and implements changes to the monitoring plans as a result of changes in the Bank's business environment including regulatory and legal changes. Partners with internal and external auditors and regulators as necessary. Analyzes the monitoring methodology and business functions processes to identify patterns and trends, and communicates with management to ensure that risks are adequately identified and addressed, and discusses where processes can be enhanced and streamlined.

Essential Job Functions

  • Implements, performs and documents assigned control reviews; performs and conducts monitoring based on detailed procedures and processes. Identifies issues, exceptions and patterns, escalates to management, and works with business unit leadership on remediation, and formally documents findings and remediation plans.

  • Communicates monitoring results to management and business partners. Prepares and presents written monitoring report of testing results and recommendations.

  • Identifies areas of risk and makes recommendations on operational improvements, processes for compliance, quality assurance, quality controls and any additional training essential to mitigate risk. Seeks ways to assist the Bank in strengthening controls, remain compliant and improve efficiency.

  • Researches and analyzes monitoring results or issues, training, reads literature in order to become more knowledgeable about current banking, regulatory and audit issues, and performs other tasks as necessary to carry out daily responsibilities; maintains expertise in areas of testing.

  • Performs research, participates in training, and reads literature in order to become more knowledgeable about current business and issues related to assigned area(s).

  • Receives and analyzes monitoring results from testing performed on related controls from business unit compliance officers.

  • Partners with business unit leadership to review monitoring metrics to find enhancements in processes, training, procedures and other areas of opportunity.


Required Experience:

  • Requires broad theoretical job knowledge typically obtained through advanced education.

  • Requires 1-3 years prior relevant experience.


  • High School Diploma or GED Required

  • Bachelor's Degree


  • Thorough knowledge of monitoring principles

  • Thorough knowledge of quality assurance and/or control processes

  • Thorough knowledge of BOTW transaction processing services

  • Thorough knowledge and ability to analyze procedures, processes and metrics

  • Thorough knowledge of industry relevant software used for analysis

  • Analytical and research skills

  • Excellent written and verbal communication

  • Ability to perform independently with a minimum of supervision

  • Good organizational skills

  • Good to presentation skills

  • Excellent PC skills, including knowledge of MS Word, Excel, Access, and related software

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Operations

Location: United States-Nebraska-Omaha

Requisition ID: 058383