Contact Center Representative (Work From Home) - AZ, IA, NE, CO

Description

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Training starts 2/16/2021 for 4 weeks, Monday-Friday 8:30am-5:00pm CST.

Starting Pay: $15.00/hr (Spanish/bilingual $16.00/hr)

Available shifts:

☐ (Part Time) Monday-Saturday 6:00 PM to 11:00 PM; Sunday and 1 Flex day off during the week

☐ (Part Time) Tuesday-Saturday 6:00 PM to 11:00 PM; Sunday and Monday off during the week

☐ (Part Time) Sunday-Friday 6:00 PM to 11:00 PM; Saturday and 1 Flex day off during the week

☐ Monday-Saturday 11:00 AM to 7:30 PM; Sunday and 1 Flex day off during the week

☐ Sunday-Thursday 11:00 AM to 7:30 PM; Friday and Saturday off

☐ Sunday-Friday 12:00 PM to 8:30 PM; Saturday and 1 Flex day off during the week

☐ Tuesday-Saturday 12:00 PM to 8:30 PM; Sunday and Monday off during the week

☐ Monday-Saturday 2:00 PM to 10:30 PM; Sunday and 1 Flex day off during the week

☐ Sunday-Friday 2:00 PM to 10:30 PM; Saturday and 1 Flex day off during the week

Work schedules are released in and will adjust to Central Time Zone before and after Daylight Savings (-2 hours CST to -1 hour CST after Daylight Savings)

Job Description Summary

Responsible for accurately answer incoming telephone calls from prospective and existing customers regarding a variety of banking related questions that range from basic complex in nature. May work on additional project responsibilities including mentoring, system testing, and escalations as needed.

Essential Job Functions

• Effectively processes customer requests and transactions in accordance with bank policies and procedures including utilizing the Language Line process to serve non-English speaking customers.

• Provides information on bank products as requested by the customer

• Recommends alternative banking products and/or make referrals to other departments

• Completes maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures.

• May answer customer telephone banking inquiries via email.

• May perform posting functions for debit card requests.

Other Job Duties

• Performs other duties as assigned.

Qualifications

Required Experience

• Requires limited job knowledge of systems and procedures.

• Follows basic work routines and standards.

• Typically does not require prior experience.

Skills

• Understands and adheres to all training and bank policy, laws and regulations applicable to role.

• Effectively use all applicable systems, technology and software to perform job functions.

• Ability to communicate effectively, courteously and provide the customer with accurate information.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Customer Contact Center / Customer Service

Location: United States-Nebraska-Omaha

Other Locations: United States-Colorado-General CO, United States-Arizona-Tempe, United States-Arizona-General AZ, United States-Iowa-General IA, United States-Nebraska-General NE

Requisition ID: 053552