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Bank of the West Operations Coord II - First Line of Defense Operational Permanent Control (OPC) in Sacramento, California

Operations Coord II - First Line of Defense Operational Permanent Control (OPC)


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for performing various operational activities and provide support in assigned unit – First Line of Defense Operational Permanent Control (OPC) function. Assists OPC meet service levels consistently by coordinating information among internal customers and resolving moderately complex operational issues.

Essential Job Functions

  • Responds to various moderately complex operational issues for internal customers.

  • Prepares and customizes reports from systems of records.

  • Inputs information into various systems of record from a variety of sources and synthesizes the information.

  • Ensures activities are performed accurately, thoroughly, and in accordance with changing business risk appetite, dynamic regulatory, operational risk requirements, and/or industry best practices.

  • Accountable for timely results in a dynamic environment.

  • Receives and reviews incoming work, engaging appropriate resources as needed.

  • Prepares, edits, distributes, and/or corrects standard documents.

  • Maintains knowledge of unit policies, procedures, standards and workflow.

  • May act as an escalation point.

  • Assists in identifying operational improvements.

  • May review and analyze daily reports and make recommendations as necessary.

Other Job Duties

  • Performs other duties as assigned.


Required Experience

  • Requires basic job knowledge of systems and procedures obtained through prior work experience or education.

  • Requires 3 years minimum experience.

  • May require vocational or technical education in addition to prior work experience.


  • High School Diploma or GED Required


  • Good knowledge of the products, policies and processes related to unit assigned.

  • Good knowledge of banking operations.

  • Strong Knowledge of SharePoint and Excel, and other Office Suite products such as Outlook.

  • Ability to perform reporting and customize reports.

  • Knowledge of GRC tools such as Archer, Forum, BWise, etc.

  • Attention to detail.

  • Knowledge of the three line of defense model, risk, compliance, and controls.

  • Balances figures, computes totals and perform other mathematical calculations.

  • Communicates frequently with other departments to resolve escalated issues.

  • Utilizes multiple systems and software applications to complete required research.

  • Strong communication skills.

  • Retains accurate and appropriate supporting documentation.

  • Trains other employees as requested.

  • Performs quality assurance reviews or user acceptance testing as assigned.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Operations

Location: United States-California-General CA

Other Locations: United States-California-San Ramon, United States-Arizona-Tempe, United States-California-City of Industry, United States-California-San Francisco

Requisition ID: 053662