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Bank of the West SBA Sr Post Close Operations 3 in Sacramento, California

SBA Sr Post Close Operations 3


This position supports SME SBA Lending Post-Close operations. This position requires a comprehensive knowledge of the commercial loan requirements for documentation, insurance, real estate taxes, payment processing, compliance and knowledge of loan collateral management. . This role will require working across various Bank and SBA systems. The SBA operations team supports audit, certification of certain general ledger accounts, and invoice payment processing for SME SBA lending. We believe in cross training and skill building so each team member is continually learning in the position. This position participates and shares in the integrity of the post close operational duties assigned to the team to perform at the highest level following all the processing procedures. Assures that quality service is provided to internal and external customers.

Position Accountabilities

  1. Monitor customer service voice mail and email boxes, works daily on specific customer service requests received by the team (internal and external) to ensure requests are routed or assigned to the appropriate SBA Operations members, directing Portfolio servicing requests and working with Commercial Loan Services (CLS) teams to fulfill the customer request. Customer service will require you to communicate with borrowers and team members. Customer service work will include issue research and require problem solving to ensure clients are directed to proper teams in a timely manner.

  2. Process Payments and set customers up on auto-pay as requested by customers and Portfolio team.

  3. Work may include handling the Insurance and Tax Reports for banks 3 rd party vendor to provide the reports to the Portfolio Group, ensures client letters are sent and follow the Force Place Insurance process for the Bank. Working with the unit supervisor to update reports for GL reporting.

  4. Work with our SBA platform to set up and manage all Tickler items per the CAR, collection of post close documentation and 504 loan debenture reporting per process. This includes set up, clearing and monthly reporting. Working on your specific items or with appropriate team members to ensure Bank and SBA compliance requirements are met.

  5. Process SBA Paid off loans, includes collecting any other costs to be added (per process for collateral, bank paid insurance and SBA Interest for loans sold in secondary market). This process includes – performing collateral release process (UCC and Deeds of Trusts/Mortgages). Working through UCC Platform, and Laser Pro for documentation needed.

  6. Complete routine documentation requests from the Portfolio team to support SBA and Bank Approved Servicing and Change in terms for loans. Following process for documentation, updates to SBA Etran Servicing, processing signed documentation and completing any CLS processing requirements to complete loan changes within Core System.

  7. This team provides a monthly report to Sales Division for all 7(a) loans available to sell. This report is generated and sent. Prepare specific documents (note) to reflect the sale for Bank and SBA Compliance. Store and control the collateral documents associated with sale, including the 1086 form with the loan records in Filenet.

  8. Prepare or complete work within group, to perform GL Reporting, Scanning and File Retention tracking. for Communicate effectively with sales personnel, processing, and portfolio personnel to ensure clients and bank work is met servicing objectives in the group.

Works on all documentation requests for SBA audits and Inspection in a timeframe, format and accuracy.

  1. Perform post close loan documentation reviews as assigned and close out deposits and GL clearance. GL recon for clearance and certification as assigned. Preps documentation for Scanning per process

  2. Process Invoice and Payment requests to include SBA Guaranty Fee, 504 Fees, and all other invoices, Bank Fees collected at close from Escrow.

  3. Cross Training in all duties to provide back up and support across the team during vacation periods, and special projects

  4. Perform other duties as assigned.


Req Education or Equivalent Experience

  • High school diploma

Required Experience

  • 5-7 years in commercial and/or SBA loan payments and documentation

  • Prior experience working in payment operations, customer service, loan processing and/or post-closing auditing

Field of Experience

  • Knowledge of SBA 7a and SBA 504 programs or commercial lending

  • Knowledge of Word and Excel

  • Knowledge of UCC, Collateral filing regulations

Administrative/Technical Skills

  • Verbal and written communication and presentation skills

Level Supervised


Physical Requirements

  • Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walking


Job: Bank Services

Location: United States-California-Sacramento

Requisition ID: 058944