Bank of the West Consulting Principal - Process Transformation in San Francisco, California

Consulting Principal - Process Transformation


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for providing expertise in analyzing and measuring the effectiveness of existing business processes within the company and develop sustainable, repeatable and quantifiable business process improvement solution recommendations.

Essential Job Functions

  • Partner with Bank senior leadership and subject matter experts to identify priority opportunities and provide recommendations to capture value

  • Coach, mentor and be responsible for the implementation of recommendations to capture value

  • Perform overall assessment of current business processes, policies and procedures, people performing the work and management information systems and any other complex technology used in the business to conduct work to identify weaknesses, inefficiencies, and/or gaps for resolution and improvement

  • Provide expertise in analyzing and measuring the effectiveness of existing business processes and technologies within the company

  • Identify issues, form hypotheses and define and execute the necessary data gathering, research and zero-defect analysis for a project/work stream, using Six Sigma methodology where applicable

  • Perform best practice research and industry benchmarking analysis, as appropriate, to complement our analysis of internal data

  • Develop fact-based insights and findings to shape and support our recommendations of sustainable, repeatable and quantifiable business process improvement solutions

  • Collaborate with key stakeholders & team members to refine our recommendations, build momentum for change and support the successful launch, delivery and oversight of its implementation


Required Experience

  • Requires highest knowledge and mastery of multiple job areas typically obtained through advanced education combined with experience.

  • Viewed as the leading expert and/or resource within the field by peers within and outside the organization.

  • Requires 12 years minimum prior relevant experience.


  • Bachelor's Degree Business Administration or related field

Key Success Factors:

  • Strong generalist consulting skills, with a commitment to skill-building and personal development

  • Enthusiasm for and ability to “roll up sleeves” and execute implementation tasks

  • Strong ability to deliver quality results against fast-paced project deliverable deadlines

  • Detail-oriented, with the ability to learn (and unlearn) quickly, get up to speed, and immerse deeply

  • Comfortable dealing with ambiguity and able to multi-task and prioritize

  • Experience in the application of sophisticated and complex principles of management information systems and related fields

  • Proven ability to execute smaller projects and/or work streams of larger projects with a number of interdependencies

  • Client focused, with ability to listen carefully, understand client’s problems and provide advice and potential resolutions

  • Equally comfortable leading small group discussions, problem solving in small teams, or working independently, and shifting among these effortlessly

  • Adeptness to influence actions and gain the trust and support of others to meet objectives, from top Bank leadership to front-line staff

  • Ability to travel domestically 20-60% when required; many weeks will be 0%

  • Proficiency in Microsoft Office (Project, Excel, Word, PowerPoint) and Visio; bonus points for Tableau or other data visualization tool skills, and/or SQL and database analytics experience

  • Strong communication skills, both written and verbal, and emotional intelligence with every level of stakeholder

  • Eagerness to learn from and to teach others

  • Proactive approach combined with passion and a “can-do” attitude

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Business Analysis

Location: United States-California-San Francisco

Requisition ID: 043470