Bank of the West Jobs

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Bank of the West Senior Product Manager - Payments in San Francisco, California

Senior Product Manager - Payments

Description

At Bank of the West, our people are

having a positive impact on the world. We’re investing where we feel we can

make the most impact, like advancing diversity and women entrepreneurship

programs, financing for more small businesses, and promoting programs for

sustainable energy. From our locations across the U.S., Bank of the West is

taking action to help protect the planet, improve people’s lives, and

strengthen communities. We are part of BNP Paribas, a global leader supporting

the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank

for a changing world, we are continually seeking to improve the ways we help

our customers, while contributing to more sustainable and equitable growth.

We are undergoing a dramatic

transformation to reimagine our brand, experiences, and products. We know real change is hard work, which is

why we need people who are aligned with our values and ready to make a serious

impact on our industry and the world. We

need your experience, optimism, and energy to define, design, and build the

future.

We are throwing past constraints and

assumptions out the window as we redesign and rebuild all of our digital

products. From our native mobile apps to

our extensive portfolio of online products and services we aim to reset the bar

for consumer experience in the financial industry. To accomplish our goals, we

are building a team of professionals assembled from e-commerce, entertainment,

Fintech, and social media.

We are looking for people unafraid

of bringing their authentic selves to work.

Our inspiration and collaboration depend on the diversity of our teams,

and inclusion of all voices in our process.

We value honesty, transparency, and positive leadership. We are not interested in corporate

politics. We appreciate action. We reward continual improvement. We want you

to grow. We want you to be yourself. We want you to ask for help and help your

peers. We want you to work hard and be

proud of the results. We want you to

take vacation. We know that when we

support you, you will do the best work of your career.

Our eyes are on the future and we

need you to help make it happen, join us.

Our organization operates in a

Centralized Partnership model.

Management of assigned product(s) including market research; financial

analysis; product planning, development and implementation; and coordination of

sales and marketing strategies, objectives and programs. Our partnerships include deep collaboration

with Design, Engineering, Data, Marketing, and Business teams.

Essential Job Functions

  • Analyzing

product opportunities, advocating for great digital-channel experiences

  • Partnering

closely with different business teams representing user and bank needs,

presenting to internal stakeholders as the product expert

  • Provides

direction and collaborating with leadership and internal stakeholders to

determine product priorities

  • Contributing to overall product vision, strategy, development and execution

including product definition, vision, strategy, and initiative/roadmap

development

  • Collaborating with leadership to ensure product backlog represents a plan for

increasing customer value over time through market differentiation and the delivery

of great customer experiences across channels and touchpoints

  • Tracking

and reporting customer and digital success metrics

  • Partnering

closely with engineering, user experience, customer experience strategy, and

design to ensure quality and consistency of experiences

  • Leveraging

customer-centric thinking, discovery and research, rapid iteration, and lean

practices to quickly validate backlog concepts

  • Managing

product management activities by developing expertly defined stories,

identifying and managing dependencies, ensuring research and design, following

and enhancing processes, defining acceptance criteria and quality measures

  • Generating

all product, project, and platform artifacts for product development (business

cases, cost-benefit analyses, product overviews) and product management

(platform requirements, project briefs, epics, stories etc.)

  • Acting as

product owner in agile/scrum product development or project owner in

conventional product development, as needed

  • Define and

track product-specific analytics

  • Ensures

all new and existing products and communication related to those products are

in compliance with bank policy and regulatory requirements.

  • Gather

market intelligence so that market opportunities may be capitalized on as they

occur and the effects of competitive activity are minimized.

  • Identifies new or revised products by researching, or directing research, of

identified target markets to determine customer/prospect needs, acceptance, and

probability of purchase. Formulates a best practices approach to handling them.

Other Job Duties

  • Counsels

on the development of marketing and advertising programs for the assigned

product or products.

  • Evaluates

current economic conditions and advises management of possible impact on

assigned products and services. May develop plans to impact.

  • Develops

criteria for testing newly developed products, reviews test results and

recommends necessary alteration of testing of product.

  • Evaluates ideas for new products, investigates market opportunities and effect

on market of present products, and recommends exploitation of economically

attractive products.

#LI-IB1

Qualifications

Qualifications/Skills

  • Entrepreneurial with a strong inclination towards action, preferably with

experience at a startup, fintech or digital industry

  • Understanding of experience product development concepts including product

strategy

  • Experience

with customer-facing desktop, web or mobile software product offerings, for

either end users or internal users

  • Organizational skills, including the ability to juggle multiple tasks

simultaneously

  • A strong

sense of urgency to help customers and the ability to identify insights and

deliver quality work quickly

  • An

attitude that includes being self-motivated, learning, and dead-set on optimizing

  • Thorough

knowledge of product line assigned including operational and marketing aspects.

  • Understanding of product planning and market research.

  • Analytical

and research

  • Digital

Bank product and service knowledge

  • Negotiation skills

  • Presentation skills

Education

  • Bachelor's degree in engineering, computer science, marketing or related

business degree, MBA/MIS/MS desired

Work Experience

  • 3 years

relevant product management or product development experience working in a

fast-paced, digitally-oriented environment related to consumer services,

preferably in a regulated industry

  • Experience

operating in an environment driven by KPIs where you had the accountability to

determine the best course of action to meet your numbers

  • Experience in product development activities (including managing/partnering for

what it takes beyond software development: research, operations, and

communications)

Equal Employment Opportunity Policy

Bank of the West is an Equal

Opportunity employer and proud to provide equal employment opportunity to all

job seekers without regard to any status protected by applicable law. Bank of

the West is also an Affirmative Action employer - Minority / Female / Disabled

/ Veteran.

Bank of the West will consider for

employment qualified applicants with criminal histories pursuant to the San

Francisco Fair Chance Ordinance subject to the requirements of all state and

federal laws and regulations.

Job: Product Development

Location: United States-California-San Francisco

Requisition ID: 048982

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