Bank of the West Senior Product Manager - Payments in San Francisco, California
Senior Product Manager - Payments
At Bank of the West, our people are
having a positive impact on the world. We’re investing where we feel we can
make the most impact, like advancing diversity and women entrepreneurship
programs, financing for more small businesses, and promoting programs for
sustainable energy. From our locations across the U.S., Bank of the West is
taking action to help protect the planet, improve people’s lives, and
strengthen communities. We are part of BNP Paribas, a global leader supporting
the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank
for a changing world, we are continually seeking to improve the ways we help
our customers, while contributing to more sustainable and equitable growth.
We are undergoing a dramatic
transformation to reimagine our brand, experiences, and products. We know real change is hard work, which is
why we need people who are aligned with our values and ready to make a serious
impact on our industry and the world. We
need your experience, optimism, and energy to define, design, and build the
We are throwing past constraints and
assumptions out the window as we redesign and rebuild all of our digital
products. From our native mobile apps to
our extensive portfolio of online products and services we aim to reset the bar
for consumer experience in the financial industry. To accomplish our goals, we
are building a team of professionals assembled from e-commerce, entertainment,
Fintech, and social media.
We are looking for people unafraid
of bringing their authentic selves to work.
Our inspiration and collaboration depend on the diversity of our teams,
and inclusion of all voices in our process.
We value honesty, transparency, and positive leadership. We are not interested in corporate
politics. We appreciate action. We reward continual improvement. We want you
to grow. We want you to be yourself. We want you to ask for help and help your
peers. We want you to work hard and be
proud of the results. We want you to
take vacation. We know that when we
support you, you will do the best work of your career.
Our eyes are on the future and we
need you to help make it happen, join us.
Our organization operates in a
Centralized Partnership model.
Management of assigned product(s) including market research; financial
analysis; product planning, development and implementation; and coordination of
sales and marketing strategies, objectives and programs. Our partnerships include deep collaboration
with Design, Engineering, Data, Marketing, and Business teams.
Essential Job Functions
product opportunities, advocating for great digital-channel experiences
closely with different business teams representing user and bank needs,
presenting to internal stakeholders as the product expert
direction and collaborating with leadership and internal stakeholders to
determine product priorities
- Contributing to overall product vision, strategy, development and execution
including product definition, vision, strategy, and initiative/roadmap
- Collaborating with leadership to ensure product backlog represents a plan for
increasing customer value over time through market differentiation and the delivery
of great customer experiences across channels and touchpoints
and reporting customer and digital success metrics
closely with engineering, user experience, customer experience strategy, and
design to ensure quality and consistency of experiences
customer-centric thinking, discovery and research, rapid iteration, and lean
practices to quickly validate backlog concepts
product management activities by developing expertly defined stories,
identifying and managing dependencies, ensuring research and design, following
and enhancing processes, defining acceptance criteria and quality measures
all product, project, and platform artifacts for product development (business
cases, cost-benefit analyses, product overviews) and product management
(platform requirements, project briefs, epics, stories etc.)
- Acting as
product owner in agile/scrum product development or project owner in
conventional product development, as needed
- Define and
track product-specific analytics
all new and existing products and communication related to those products are
in compliance with bank policy and regulatory requirements.
market intelligence so that market opportunities may be capitalized on as they
occur and the effects of competitive activity are minimized.
- Identifies new or revised products by researching, or directing research, of
identified target markets to determine customer/prospect needs, acceptance, and
probability of purchase. Formulates a best practices approach to handling them.
Other Job Duties
on the development of marketing and advertising programs for the assigned
product or products.
current economic conditions and advises management of possible impact on
assigned products and services. May develop plans to impact.
criteria for testing newly developed products, reviews test results and
recommends necessary alteration of testing of product.
- Evaluates ideas for new products, investigates market opportunities and effect
on market of present products, and recommends exploitation of economically
- Entrepreneurial with a strong inclination towards action, preferably with
experience at a startup, fintech or digital industry
- Understanding of experience product development concepts including product
with customer-facing desktop, web or mobile software product offerings, for
either end users or internal users
- Organizational skills, including the ability to juggle multiple tasks
- A strong
sense of urgency to help customers and the ability to identify insights and
deliver quality work quickly
attitude that includes being self-motivated, learning, and dead-set on optimizing
knowledge of product line assigned including operational and marketing aspects.
Understanding of product planning and market research.
Bank product and service knowledge
- Bachelor's degree in engineering, computer science, marketing or related
business degree, MBA/MIS/MS desired
- 3 years
relevant product management or product development experience working in a
fast-paced, digitally-oriented environment related to consumer services,
preferably in a regulated industry
operating in an environment driven by KPIs where you had the accountability to
determine the best course of action to meet your numbers
- Experience in product development activities (including managing/partnering for
what it takes beyond software development: research, operations, and
Equal Employment Opportunity Policy
Bank of the West is an Equal
Opportunity employer and proud to provide equal employment opportunity to all
job seekers without regard to any status protected by applicable law. Bank of
the West is also an Affirmative Action employer - Minority / Female / Disabled
Bank of the West will consider for
employment qualified applicants with criminal histories pursuant to the San
Francisco Fair Chance Ordinance subject to the requirements of all state and
federal laws and regulations.
Job: Product Development
Location: United States-California-San Francisco
Requisition ID: 048982