Bank of the West Data Analyst – User Engagement Rep. in San Ramon, California
Data Analyst – User Engagement Rep.
What sets Bank of
the West apart from other banks is our team members–they embody the optimistic
spirit of the West. There is a spirit here that drives us to do more. Our team
of more than 10,000 employees is vital to the success of our Bank. They reflect
our modern western values—straightforward, entrepreneurial and optimistic. We
seek to create a corporate culture that fosters and rewards excellence,
encourages creative thinking and respects diversity – an environment where team
members are engaged, supportive of one another and enthusiastic about serving
our customers. Bank of the West offers the stability of a company that has a
135 year history and is part of BNP Paribas, a European leader in global
banking and financial services and one of the 6 strongest banks in the world.
We offer opportunities across our diverse business lines – Retail Banking,
Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Data Analyst focused on user engagement, you’ll support user advocacy through user
trainings, hosting office hours with varied level of users, gather business
requirements and perform data analysis to answer questions on Retail KPIs and help
build tools that drive key business processes for Retail Banking including but
not limited to Sales Management, Operational Excellence and Digital Engagement
as well as Customer Analytics.
In this role you
will collaborate with upper management teams and business users ranging from
branch level employees to executives to identify reporting needs, to develop
report contents coordinating with subject matter experts, create functional
business requirements documentation, manages the review cycles, and supports
Senior Reporting Analysts to ensure timely submission of the technical specs
for Business Requirements and data mapping.
Essential Job Functions
As the person that
everyone goes to when they have a data or reporting need, the analyst needs to
Create, distribute, and manage various SeniorManagement and Board level reports with mulitple or various function focus.Executes procedures to ensure all reports and supporting documents arecompleted accurately and within required timeframes.
Ability to facilitate, coordinate and elicit reportingrequirements from multiple stakeholders.Perform source system data mining and analysis in support of Businessrequirements analysis and documentation, user acceptance testing in support ofnew code implementation,changes/enhancement.
Partners with subject matter experts to extract,filter, and aggregate data using logical queries and basic programming.Constructs data metrics, statistics, and analyses. Provide trend analysisthrough the data analysis. Conducts the layout of information/data, includinguse of infographics. Formats reports and presentation materials intoestablished templates and style guides.
Quickly comprehends a full understanding of our dataecosystem from source/process/data store to data modeling to tools thatinteract with data (SQL/BI tools) to accurate consolidation of data. Understandstructured vs. non-structured data. Translates the comprehension to visuallystory telling with facts in an effort to bring about change.
Maintains data files, archives, and documents libraryas well as manages the version control, updates, and approvals of key documents(e.g., policies, procedures, and audit plans).
Always seek to support new initiatives or otherautomation efforts. Participates in scrums and help maintain project workflowthrough Jira.
Partners withmanagers to help stakeholders get facts for decision making.
Lead usertraining and demos of the automation efforts, user documentation and userinteraction.
May participate in various special projects.
Performs other duties as assigned.
Business Requirements Functional documentation.
SQL to build database structure and/or to pull data foranalysis and storytelling.
Various flavors of RDBMS - Oracle, Teradata, SQLServer.
Experience with Data Warehouse concepts andmethodologies
BI & Analytics tools – Conceptual knowledge ofcurrent industry trends in Business Intelligence and report development usingOBIEE Analysis/BI publisher or Tableau, SAS, Qlikview, Thoughtspot etc.
May have practical knowledge of project management.
Requires 3-5 years minimum or prior relevant experience in Data Analytics.
- Bachelor’sDegree in Decision Sciences, IS, IT, Engineering, Computer Science or any othersimilar field plus experience.
Working knowledge of Big Data concept and currentindustry standards in data mining, visualization and predictive analytics
Hands-on knowledge of Hadoop/R and others
Experience working in a business group (Strategy, Finance,Operations, Marketing) as a data/technical expert.
Field of Experience
Banking, Financial Services, Marketing &Strategy
Data Management, Decision Support and PredictiveAnalytics.
Customer, Financial, Marketing Analysis
Business Intelligence Development
* We are interested in every qualified candidate who is eligible to work in the United States. However, at this time we are not able to sponsor visas for this current position.
Equal Employment Opportunity Policy
of the West is an Equal Opportunity employer and proud to provide equal
employment opportunity to all job seekers without regard to any status
protected by applicable law. Bank of
the West is also an Affirmative Action employer - Minority / Female / Disabled
Bank of the West will consider for employment
qualified applicants with criminal histories pursuant to the San Francisco Fair
Chance Ordinance subject to the requirements of all state and federal laws and
Location: United States-California-San Ramon
Requisition ID: 045670