Bank of the West Deposit and Check Processing Operations- Supervisor II in Tempe, Arizona
Deposit and Check Processing Operations- Supervisor II
What sets Bank of the West apart
from other banks is our team members–they embody the optimistic spirit of the
West. There is a spirit here that drives us to do more. Our team of more than
10,000 employees is vital to the success of our Bank. They reflect our modern
western values—straightforward, entrepreneurial and optimistic. We seek to
create a corporate culture that fosters and rewards excellence, encourages creative
thinking and respects diversity – an environment where team members are
engaged, supportive of one another and enthusiastic about serving our
customers. Bank of the West offers the stability of a company that has a 135
year history and is part of BNP Paribas, a European leader in global banking
and financial services and one of the 6 strongest banks in the world. We offer
opportunities across our diverse business lines – Retail Banking, Commercial
Banking, National Finance, and Wealth Management.
Job Description Summary
Supervises the day-to-day activities of an operations unit in support of
offshore vendor for the assigned business function within an assigned group.
Responsible for maintaining processes that achieve a high level of operational
efficiency while maintaining proper internal controls to meet the changing
Essential Job Functions
Ensures operational integrity and technicalapplications are perform as designed to maximize benefit of the businessunit/group.
Conducts regular meetings, documents discussions,issues, action items and appropriate resolution as it aligns to offshorescorecard performance criteria.
Interacts with offshore management on day-to-dayactivities and recommends opportunities for improvement.
Monitors and adjusts the daily workflow to ensure theoperational commitments are met.
Analyzes and prepares reports for management ondepartmental goal achievement.
Serves as the liaison between the ban and the vendorfor project support and coordination, business continuity situations andother operations incidents.
Maintains online documents and data for audit purposes.
Oversees the development of staff to ensure utilizationin other areas of the organization. Exercises authority concerning hiring,performance management, reviews, promotions, salary decisions andterminations.
Advanced experience in Item Processing, such as, Proofof Deposit (POD) & Inclearings
Advanced ATM and Mobile deposit processing background
Management of remote domestic staff, offshore and/oroutsourced relationships
Oversight and management of process improvementinitiatives and projects
Intermediate experience in performing analysis andcreating business cases
Management of throughput and quality results; implementedstandards in a production environment
Understands basic management approaches such as workscheduling, prioritizing, coaching and process execution.
Typically requires advanced knowledge of job areatypically obtained through advanced education combined with experience.
Requires 7 years minimum prior relevant experience
High School Diploma or GED Required
Advanced PowerPoint skills and creating presentations
Strong Excel skills
Project management concepts
Requires basic knowledge in managing vendorrelationships
Strong knowledge and skills within a specific technicalor professional discipline
Strong communications, interpersonal, andorganizational skills
Knowledge of technology processes and products
Knowledge of disciplined vendor management principlesand practices across the multiple disciplines
Ability to build and strengthen partnerships
Desire to work in a continuous improvement environment
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal
employment opportunity to all job seekers without regard to any status
protected by applicable law. Bank of the West is also an Affirmative Action
employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with
criminal histories pursuant to the San Francisco Fair Chance Ordinance subject
to the requirements of all state and federal laws and regulations.
Job: Vendor Management
Location: United States-California-San Ramon
Other Locations: United States-Nebraska-Omaha, United States-Arizona-Tempe, United States-California-City of Industry, United States-California-San Francisco
Requisition ID: 052512