Bank of the West HR Operations Associate I/II - New Hire Team in Tempe, Arizona

HR Operations Associate I/II - New Hire Team

Description

What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for performing various functions for the New Hire Team such as: providing administrative and customer service support, processing all employee information entered into the Bank's HR information system, and ensuring adherence to HR policies and procedures. Handles escalated calls for dispute resolution.

Essential Job Functions

  • Answers incoming calls from employees regarding a variety of salary and benefits related issues such as health care provider information, health care coverage and payroll deductions, long term and short term disability insurance, merit guidelines, and approval authorities.

  • Coordinates issues resolution by contacting external vendors and carriers and internal business partners to research and fix problems reported by employees.

  • Inputs confidential employee information (salary, job, personal) in the Bank's HR information system. Processes routine payroll transactions by inputting data in the HR system.

  • Verifies that submitted salary transactions are properly documented and are in compliance with Bank policies, procedures, practices, and approval authorities.

  • Provides employees with information or literature on the various health care providers, health care plans, long & short term disability, and health care costs. May refer employees to health care provider websites for additional resources.

  • May monitor workflow and call time trends and report issues to department manager.

  • Maintains full knowledge of all department policies and procedures as well as changing plan guidelines to ensure accurate and effective communication with employees.

  • Effectively uses all applicable systems, technology, and software to assist employees in a timely and proficient manner.

Other Job Duties

  • May participate in special projects as assigned by the department manager.

  • Performs other duties as assigned.

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Qualifications

Required Experience

  • Requires practical knowledge of job area typically obtained through advanced education combined with experience.

  • Requires 3 years minimum prior relevant experience.

Education

  • Associate's Degree

Skills

  • Good knowledge and experience with the processing of employee transactions in an HRIS system, preferably using PeopleSoft.

  • Good knowledge of employee benefits.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Human Resources

Location: United States-Arizona-Tempe

Requisition ID: 041337