Bank of the West Human Resources Operations Associate in Tempe, Arizona
Human Resources Operations Associate
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Responsible for performing various functions for the HR Connections call center such as: providing administrative and customer service support, processing all employee information entered into the Bank's HR information system, and ensuring adherence to HR policies and procedures. Handles escalated calls for dispute resolution. Manages the pre-employment background checks which include fingerprint processing, investigation of fingerprint issues, ongoing NMLS registration annual renewal process. Manages the I-9 and E-verify process for new hires to ensure compliance.
Essential Job Functions
Answers incoming calls from employees regarding a variety of salary and benefits related issues such as health care provider information, health care coverage and payroll deductions, long term and short term disability insurance, merit guidelines, and approval authorities.
Coordinates issues resolution by contacting external vendors and carriers and internal business partners to research and fix problems reported by employees.
Inputs confidential employee information (salary, job, personal) in the Bank's HR information system. Processes routine payroll transactions by inputting data in the HR system.
Verifies that submitted salary transactions are properly documented and are in compliance with Bank policies, procedures, practices, and approval authorities.
Provides employees with information or literature on the various health care providers, health care plans, long & short term disability, and health care costs. May refer employees to health care provider websites for additional resources.
May monitor workflow and call time trends and report issues to department manager.
Maintains full knowledge of all department policies and procedures as well as changing plan guidelines to ensure accurate and effective communication with employees.
Effectively uses all applicable systems, technology, and software to assist employees in a timely and proficient manner.
Other Job Duties
Guides applicants and team members through the registration and fingerprinting process. Confirms and attests their registration.
Updates management, staffing, and HR partners on registration status.
Reviews all returned fingerprint reports. Investigates and document all decisions in the Incident Database in accordance with the Fingerprint processing procedures. Obtains disposition approvals on all fingerprint reports with convictions.
Coordinates the pre-employment background checks for all new hires. Conducts investigation and documents all decisions in the Incident Database in accordance with policy and procedures. Obtains disposition approvals on all background checks with descrepencies.
Coordinates I-9 and E-Verify process including ensuring I-9's are completed in 72 hours and pulling follow-up reports for I-9's. Coordinates with managers the removal of team members from work until I-9 is completed
Conducts investigations with team members who are not eligible for employment due to E-Verify. Takes appropriate action and documents in the separation/termination database.
Complete I-9 reverifications to ensure that a team member's work authorization status has not lapsed.
May participate in special projects as assigned by the department manager.
Troubleshoots any issues that arise with NMLS registrations or other applicant issues.
Coordinates the completion of employment application addendums.
Initates background checks, including criminal history checks via fingerprinting.
Reports daily on leave status, employment status, and registration status.
Performs other duties as assigned.
- Associate's Degree
- P1 - 0 - 2 yrs Requires broad theoretical job knowledge typically obtained through advanced education. Requires less than 2 years prior relevant experience."
Good knowledge and experience with the processing of employee transactions in an HRIS system, preferably using PeopleSoft
Good knowledge of employee benefits
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Job: Human Resources
Location: United States-Arizona-Tempe
Requisition ID: 041728