Bank of the West Jobs

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Bank of the West Sr. Fraud Product Manager- New Account in Tempe, Arizona

Sr. Fraud Product Manager- New Account

Description

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

The Sr. Lead Fraud Prevention New Account Strategies will be accountable for the end-to-end management of new account opening process for the online and Branch channels. You will engage with the cross-channel lines of businesses (Online, Branch, Contact Center and Back-Office) and vendors to understand the new account opening capabilities and lead the development of fraud processes, strategies and controls to mitigate fraud risk during all facets of the account opening process while balancing customer experience, operational and product P&L impacts. Responsibilities include: evaluation of new tools and develop/present business cases, manage the business/technical requirements and define production configuration changes based on the fraud threat trends and fraud analysis results, enhance existing detection/prevention fraud defenses, monitor strategy performance, and report on overall fraud losses. Reconcile key performance and risk metrics and condense/summarize portfolio performance for our Executives and Business Partners. Focus on driving reductions in fraud losses through effective model management, analytics and partnership with fraud operations and external vendors.

The candidate should have a strong background in digital account originations and solid understanding of device and identity/authentication fraud model risk assessments. Your role is critical to Bank’s growth and fraud risk reduction. This dynamic role will demand adaptability; Autonomy is a necessity as you will be trusted with making decisions that count.

Essential Job Functions

  • Develops best practices and processes for fraud scoring rules, strategies, and other business improvements to reduce fraud activity and chargebacks to consumer deposit transactions.

  • Must have prior experience working with fraud solution vendors to drive control changes.

  • Defines and documents business requirements, processes and methodologies needed to develop and support fraud prevention systems.

  • Experience working closely with senior leaders, a high level of business acumen and the ability to work collaboratively across teams and organizations.

  • Extensive experience leading complex cross-functional initiatives, adept at leading cross-functional teams to make strategic decisions and execute.

  • Makes recommendations to management for improvements to various projects, tasks, and objectives. Describes business problems/solutions.

  • Assists with the development, implementation, and monitoring of fraud prevention initiatives including concentration analysis and establishment of exposure limits.

  • Partners with analytics, risk operations and technology groups to identify data sources and develop processes for capturing required data.

  • Collaborates with fraud analytics to develop key performance and key risk indicators

Other Job Duties

  • Serves as the project lead on strategic fraud prevention projects.

  • Participate in integration task forces for strategic projects.

  • Performs other duties as assigned.

#LI-KJ1

Qualifications

Required Experience

Strong knowledge of the fraud management life cycle and industry trends.

  • Strong understanding of agile project management methodology in order to develop and manage the execution of business and technical requirements and define production configuration changes based on the fraud threat trends and fraud analysis results

  • Solid understanding of fraud identity, authentication and device risk assessment models and controls

  • Experience in Financial Services or FinTech.

  • Requires deep knowledge of job area typically obtained through advanced education combined with experience.

  • Have broad knowledge of project management and business process reengineering.

  • Requires 10 years minimum prior relevant experience.

Education

  • Bachelor's Degree in Finance, Statistics, Economics, Information Technology or related field required

Skills

  • Comprehensive knowledge of the fraud prevention controls, risk processes, systems and data environments.

  • Advanced business process analysis and process reengineering skills.

  • Proven ability to track, prioritize, and drive multiple concurrent projects to success.

  • Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience.

  • Excellent management and control of work flows to produce deliverables within required timeframes and quality standards.

  • Created and presented business cases to Executives for funding approval

  • Excellent knowledge of project management and agile development lifecycle

  • Keen focus on business process optimization.

  • Good inter-personal and partnering skills to facilitate effective working relationships.

  • Solid understanding of financial industry, risk management, fraud, and/or information security.

  • Ability to adjust to rapidly changing fraud environment and prioritize deliverables.

  • Ability to condense information and transform technical data into easily understandable concepts for the business units.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Risk Management

Location: United States-Nebraska-Omaha

Other Locations: United States-California-San Ramon, United States-Arizona-Tempe

Requisition ID: 054699

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