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Bank of the West Quality Assurance Analyst - Thornton, Colorado in Thornton, Colorado

Quality Assurance Analyst - Thornton, Colorado


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial an optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity and environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for performing and documenting all applicable customer verification processes related to the assigned business function and the communication and resolution of findings and other issues. Anticipates and implements changes to the testing plans as a result of changes in the Bank's business environment including regulatory changes. Analyzes the customer due diligence process and methodology to identify patterns and trends, and communicates with management to ensure that risks are adequately identified and addressed.

Essential Job Functions

  • Conducts customer due diligence and high risk reviews according to the bank’s BSA/AML policy and procedures.

  • Ensures that decisions to retain or exit a customer relationship alignwithsupportingdocumentationsubmittedforeachhigh riskcustomertype,andwith appropriate researchconductedduringthehigh risk review process. Implements,performsanddocumentsassignedcustomer verificationreviews;performsandconducts compliance screening for PEP, sanctions and adverse news basedondetailedproceduresandprocesses.Identifiesissues, escalatestomanagementforresolutionand formallydocumentsfindings.

  • Communicates customer review resultstomanagementandbusinesspartners.Preparesandpresentswrittenreportof high risk reviews, including resultsandrecommendation for customer onboarding, closure or retention. Decisions.

  • Identifiesareasofriskandmakerecommendationsonoperationalimprovements,processesforcompliance,qualityassuranceandanyadditionaltrainingessentialtomitigaterisk.SeekswaystoassisttheBankinstrengthening customer due diligence,remaincompliantandimproveefficiency.

  • Researchesandanalyzestestingresultsorissues,training,readsliteratureinordertobecomemoreknowledgeable aboutcurrentbanking,regulatoryandauditissues,andperformsothertasksasnecessarytocarryoutdaily responsibilities;maintainsexpertiseinareasoftesting.

  • Performsresearch,participatesintraining,andreadsliteratureinordertobecomemoreknowledgeableaboutcurrentbusinessandissuesrelatedtoassignedarea(s).

  • Receivesandanalyzesmonitoringandtestingresultsfromtestingperformedonrelatedcontrolsfrombusinessunitcomplianceofficers.

  • Establish and maintain effective working relationships with Bank field Relationship Managers and/or Retail Branch contacts.



  • High School Diploma or Bachelor's Degree

Additional Skills

  • ThoroughknowledgeofCustomer Identification Procedure (CIP) requirements

  • Thoroughknowledgeofcustomer verificationprocessing

  • ThoroughknowledgeofBOWcommercialdeposit account proceduresastheyapplytoaccount opening processes and requirements

  • Thoroughknowledgeofindustryrelevantsoftwareusedforanalysis

  • Analyticalandresearchskills

  • Excellentwrittenandverbalcommunication

  • Abilitytoperformindependentlywithaminimumofsupervision

  • Goodorganizationalskills

  • Goodtopresentationskills

  • ExcellentPCskills,includingknowledgeofMSWord,Excel,Access,andrelatedsoftware

  • Experience with customer outreach, telephone etiquette, and ability to establish rapport with customers by phone.

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Bank Secrecy Act / Anti Money Laundering

Location: United States-Colorado-Thornton

Requisition ID: 046833